Technology Solutions

IT Infrastructure Support

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IT Support Resources

Remote Assistance

  1. Head to EASTCONN Remote Assistance
  2. Allow the download of the Teamviewer application
  3. Follow the installation directions
  4. When complete, a window will appear, containing your ID and password
  5. Call the EASTCONN IT Employee associated with your particular issue

 

Squawk Tickets

  1. Head to EASTCONN Tech Support
  2. Login using your assigned credentials (matches email credentials for EASTCONN users)
  3. Click "New Ticket" and fill out the corresponding information, including type and priority of issue, and then submit
  4. You will then be contacted via the provided contact information as soon as possible

 

 

 

 

For more information regarding services, and or support, please contact:

Remote Control Window
 
Thomas Schenking
ITUnit Manager
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860-455-1548 (x3313)
 
Justin Picard
System/Data Analyst
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860-455-1583 (x3322)
Network Administration Project Installer Vendor Contact Server Support Hardware Support
 
Alex Zegarra
IT Systems Analyst
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860-455-0707
 
 
Tim Jones
Technology Specialist
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860-455-1535
 
 
Nick Brockett
IT Systems Analyst
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860-455-0707
 
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