Customer Service Academy

Course participants will prepare for the nationally recognized National Retail Foundation's Customer Service and Sales credential. This credential will help entry-level sales and service associates learn skills related to front line work in retail (or any industry that values customer service and sales skills). Individuals taking the course will learn about products and services; assessing and meeting customer needs; preparing for selling, gaining customer commitment and closing the sale; store operations and inventory control; the process of merchandising; the importance of common employability skills; and how to craft a polished resume.


Benefits: Participants are eligible to sit for the nationally recognized National Retail Foundation's Customer Service and Sales exam.


For more information about Customer Service Academy, please contact:


Sandra Garcia
EASTCONN Community Learning Center
1320 Main Street
Tyler Square
Willimantic, CT 06226
860-455-1584
sgarcia@eastconn.org